A UPS delivery driver posted a TikTok video which went viral — detailing his experience with a customer who insisted he disassembled and removed a massive piece of furniture from his home. The man has been forced to delete the video.
The delivery driver — who goes by the name “Your Uncle Dave” on the popular video-sharing platform — offered an amusing story to his followers in a clip that has now been viewed more than 650,000 times.
His video was in response to a current TikTok trend where users are asked to share “an unreasonable request” from someone they were trying to help while working.
“Uncle Dave,” who described himself as “your friendly neighborhood delivery man,” said he arrived at a customer’s home to collect an item that was being returned.
However, when he arrived, he asked where the item was, only to be directed to a fully assembled couch that was being used at the time.
After informing the customer that he was not able to take the item since it was not packaged and ready to go, the customer reportedly became angry and claimed Amazon had “assured him” that the driver would be able to fulfill his request.
The UPS driver told the customer that such a service had never been available, which only made the customer even angrier.
Sharing his rant about the experience, user “Uncle Dave” said he had been “legitimately expected” to be able to contact the senior staff at Amazon and UPS to ask them to change the policy at the customer’s request.
The TikToker explained: “So I knock on [the customer’s] door and say, ‘Hi sir, you have a return item today?’ He points at the couch that he is currently using. I said, ‘I can’t take that. It’s not in a box ready to go.'”
He added: “He becomes angry with me and says that Amazon assured him that I would disassemble and repackage the couch for him,” he said. “To which I responded, ‘Nope, we don’t do that, and we’ve never done that.'”
In a follow-up video, Dave revealed that he went back to the person’s home a few days later, and the sofa was not packed.
The customer butted head with Amazon customer service for about 30 minutes. During that time, Dave was then made to wait outside.
When the client could not get his way, he canceled the return. Dave also took to the comment section to explain that his employers made him delete his first video sharing the absurd story.
In another video, Dave shared that a man got upset when he told him that he does not deliver packages for DHL, a rival of UPS.
“Uncle Dave” is not the only social media user to have been shocked by “unreasonable” customer requests while at work.
Another popular TikTok trend involved baristas at popular coffee chains such as Starbucks posting pictures and videos of some of the orders they received.
One order from Edward requested 13 very specific ingredients — including extra whip and extra caramel crunch — in a video shared by “Josie.”